Good customer service -
My client is looking for an alternative supplier of a PVC zipper chain and so I contacted Yingqin Wu of Shantou Tongyi Knitting Co., Ltd. to inquire about it. I was surprised to receive an immediate response from her answereing most of my queries. She is very easy to understand, I would rate her English 8 out of 10.
Yingqin was able to provide the payment term that they normally accept, which I can say flexible enough. Unfortunatelt, they currently don’t produce the product that I’m exactly inquiring for, but I would like to commend the good customer service they provide.
More details could help -
I recently got in touch with Yingqin Wu and inquired about their company’s No.7 sport plastic slider for my client. She replied a little late and wasn’t able to address my concerns. I was thankful for she took time reading my inquiry and responded to it. It seems like Yingqin knows their products well and would be glad to answer my questions after having my requirement detailed.
Courteous Supplier -
I recently sent an inquiry to Lynn Lee from Klink Export Limited. I inquired about their Knitted fusible interlining for my client. She replied after almost a month answering all of my questions. She is very courteous in addressing my concerns.
I was not that happy with the payment term she offered me but I hope that we can make some adjustments on it and have a good partnership in the future.
Complete Response -
Recently, my client required a zipper slider zipper puller. So, I contacted Pingrou Lee from Shantou Tongyi Knitting co., Ltd. He was very responsive to my inquiry, and courteous in answering all of my questions.
I praise him for being professional and nice, he provided the exact details I needed, and he knows the products so well. Their price is quite expensive and the payment terms are alright. For quality purposes, I’d like to send someone to check out the factory for that product. Although we ended up not working with Shantou Tongyi Knitting co., Ltd., I’d like to praise their customer service and we hope to work with them in the future.
More details could help -
I contacted Pingrou Lee and inquired about their #5 nylon zipper for my client. I received his response a day after sending the inquiry and although he wasn’t able to address my concerns, he asked for more detailed requirement so he can answer my inquiries. He also provided the weight variations of the packaging. It is good to get in touch with this person because asking a product specification seems that he is well-knowledgeable with what they have.
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